About
Highly accomplished Product Owner with over 10 years of experience in B2B SaaS, Tax Tech, and Retail Tech (AR/VR), specializing in driving digital transformation and delivering high-impact software solutions. Proven ability to accelerate revenue growth by up to £600K, optimize operational efficiency by 70%, and reduce time-to-market by 25% through expert application of Agile methodologies and strategic product roadmapping. An Opportunity Card holder in Germany, ready to leverage deep expertise in Azure, Stripe, and Power BI to lead innovative product initiatives.
Work
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Summary
Led product development for AR Mirror products in fashion retail, reducing trial room bottlenecks and driving market alignment for a pre-seed funded startup.
Highlights
Spearheaded the design and development of AR Mirror products for fashion retail, enabling virtual apparel visualization, reducing customer trial time by 25%, and addressing 65% of in-store pain points through Scrum.
Directed a cross-functional team of three specialists (AR engineer, ML engineer, Python developer), aligning efforts directly with the founder to ensure product-market fit and strategic roadmap execution.
Conducted extensive executive interviews and primary market research, influencing 80% of the product roadmap by translating findings into actionable business solutions.
Delivered a functional prototype within 4 months (8 sprints) using Scrum, accelerating time-to-market by 25% and proactively resolving blockers during daily stand-ups.
Facilitated impactful brainstorming sessions, consolidating over 50 ideas into 20 actionable features through structured prioritization techniques like dot-voting and MoSCoW.
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Summary
Drove digital transformation by delivering enterprise-level B2B software solutions for PwC's Tax Tech portfolio, supporting marquee clients and integrating CRM processes.
Highlights
Managed the creation and launch of PwC's Learning Lab, generating £500K annual revenue, by coordinating engineering, design, and compliance teams to deliver an agile online tax learning platform.
Architected and implemented a scalable Azure-based e-commerce solution (Shop Digital), generating £600K annual revenue by leveraging Umbraco CMS, .NET Core, and ASP.NET Web API.
Enhanced e-commerce experience via API integrations (Companies House, Stripe), reducing form abandonment by 13% and increasing transaction completion rates by 30%.
Delivered Phase 2 of Global VAT Online for 8,000+ users, driving 30% user base growth with subscription-increasing features like tax newsletters and cross-country rate comparisons.
Optimized dynamic filtering layouts for the Working Capital platform through A/B testing, boosting engagement by 25% and reducing service turnaround times by 20%.
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Summary
Drove operational efficiency and enhanced user satisfaction by managing ML/AI-driven chatbot development and optimizing identity management processes.
Highlights
Managed development of an ML/AI-driven cognitive chatbot as Product Owner, increasing user satisfaction by 40% and reducing Level-2 escalations by 70% through cross-functional collaboration.
Implemented K-means clustering algorithms for SLA pattern recognition and automated delay flagging, leveraging historical data to optimize operational efficiency.
Streamlined identity management processes in the telecom sector, achieving a 20% reduction in system downtime through SAP integration and automated deletion of inactive IDs.
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Summary
Ensured high-quality product releases and optimized operational processes by leading QA testing and facilitating requirement validations.
Highlights
Ensured a 99% defect-free release of eWellness iON, a cloud-based healthcare product for SMBs, by leading QA testing and collaborating with project and test managers to eliminate testing gaps.
Improved inventory approval efficiency by 35% for SMB units through automation, reducing manual effort by introducing tiered workflow and leveraging existing APIs for auto-validation and approvals.
Facilitated requirement validations through regular and ad-hoc discussions, ensuring alignment and a streamlined QA process, resulting in a high-quality product that exceeded customer expectations and contributed to client base growth.
Skills
Core Product & Agile Skills
Roadmapping, Agile, Scrum, Kanban, Stakeholder Management, Customer Discovery, UX, Sprint Planning, KPI Analysis, MoSCoW, WSJF, MVP.
Technical Skills
SaaS, Cloud, SQL, Python, Power BI, Azure, Umbraco CMS, .NET Core, C#, ASP.NET Web API, Azure SQL Database, Azure App Services, Azure Redis Cache, Stripe API.
Design, Prototyping & Data Analytics
Wireframing, Mockups, Balsamiq, Figma, User Journey Mapping, Google Analytics, Dynamic Filtering, CSAT Surveys, Burn-Down Charts, K-means Clustering.
Tools
JIRA, Confluence, AHA!, Azure DevOps, Miro, Figma, Lucidchart, IBM Blueworks, UIPath, Office 365, ServiceNow, Slack, Google Chat, Google Meet.